This policy applies to the X5VPN website and subscription service. It explains how information needed to operate the service is used and the options available to users for managing it. Payment providers and other websites visited by users are governed by their own privacy policies.
Account and transaction data
No email address is required to create an account; a username and password are all that is needed. X5VPN processes usernames, password credentials used to verify logins and account status to identify accounts, verify access rights and provide subscriptions. Please avoid including unnecessary personal details in your username.
Order records include the selected plan, transaction amount, payment status and refund processing information. They are used to activate subscriptions, reconcile payments and provide after-sales support. Details and attachments voluntarily submitted in support tickets are used to resolve issues. Before submitting, remove passwords, full subscription links and sensitive information unrelated to the issue.
No-logs policy and traffic metering
X5VPN follows a no-logs policy. It does not record which websites users access through the subscription service, which pages they view or what content they transmit. It does not create connection logs that could be used to trace individual browsing activity or retain connection details as historical records.
Subscription management requires account-level traffic usage, remaining allowances and subscription status to be saved for traffic metering and allowance display. This metering information does not include destinations or communication content and is not browsing history. Troubleshooting relies primarily on error messages and service status; users are not asked to submit their full browsing history.
Usage statistics and browser storage
Website usage statistics help identify traffic sources, how content is used and which entry points users click, so that pages and workflows can be improved. Website statistics and subscription connection records are separate data categories; statistics are not used to record other websites users access through international routes.
Cookies and local storage are used to maintain necessary session state and save login credentials and interface preferences. Login credentials in the browser are used to verify identity with the user panel. Avoid keeping a signed-in session on shared devices. Users can clear this storage in their browser; doing so may require logging in again and may reset preferences to their defaults. Clearing browser storage does not automatically delete order data held on the service's servers.
Third-party payments and data sharing
X5VPN supports Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party payment providers, which handle information submitted during payment according to their own policies. X5VPN receives the transaction results and related records needed to verify orders. Users are not asked to provide payment account passwords in support tickets.
Information is used or shared only as necessary to provide the service, process transactions, resolve disputes or meet applicable legal obligations. Where disclosure is legally required, the basis for the request will be verified and disclosure limited to its scope. Unrelated personal information is not requested as a condition of providing a subscription.
Data retention and deletion requests
Account data is retained for as long as needed to maintain accounts and provide the service. Order, refund and dispute records are retained as required for accounting and under applicable law. Support ticket data that is no longer relevant is not retained after issue resolution and any necessary review. This policy does not set a uniform retention period without confirmation. When the purpose for retention has ended and there is no further need to keep the data, it will be deleted or processed so it can no longer be linked to an account.
To access, correct or delete your information, log in to the user panel and submit a support ticket, specifying the data and scope of your request. Account ownership may need to be verified before processing. Deleting necessary account data will affect login and subscription use. Records that must be retained by law will not be removed along with the account; the outcome will be explained through the ticket.
Policy updates and questions
If service processes or data handling practices change, X5VPN will update this page and revise the last-updated month at the top. Important changes to processing purposes, data categories or user rights will be announced on the website or in the user panel. If a new processing activity requires separate consent, an appropriate choice will be provided.
Questions about this policy or specific data handling practices can be submitted through a panel support ticket. Subscription rules are set out in the Terms of Service; refund requests are covered by the Refund Policy.